Since mid June 2016 I’m experiencing issues with my OneDrive for Business account and my next generation OneDrive app, where an error message is raised “Your OneDrive has not been setup”, like this:
This happens on my laptop (Windows 10) and on my Desktop PC (Windows 8.1). The strange thing is that it’s not consistent. Sometimes it works on one machine, sometimes on the other machine.
Tried resetting the OneDrive for business client using the following command:
But this didn’t work. When starting the OneDrive for Business client without the /reset option, it starts and wants to know which library do you want to sync:
Still no luck.
Reinstalled my laptop with Windows 10 Enterprise (April 2016 update, had to do this anyway) and joined it to Azure Active Directory. OneDrive for business worked for 24 hours, and then started again raising the error as shown in the first screenshot.
The best option however is to check the Microsoft portal (https://portal.office.com) with your tenant administrator account and check the Service Health page.
Where it states:
Service restored – Jun 29, 2016 12:38 PM
Final Status: Redirecting requests to an alternate infrastructure remediated impact. We’ve added more capacity and have rebalanced the service to avoid recurrence of this issue.
User Impact: Users may have been unable to sign in to OneDrive for Business when using the Next Generation Sync Client, and they may receive an error which states, “Your OneDrive has not been setup”. While we were focused on remediation, users may have been able to access the service using the OneDrive for Business website as an alternative method.
Scope of Impact: A few customers reported this issue, and our analysis indicated that impact was specific to a subset of your users.
Start Time: Tuesday, June 28, 2016, at 7:05 AM UTC
End Time: Tuesday, June 28, 2016, at 11:00 PM UTC
Preliminary Root Cause: The Next Generation Sync Client was encountering intermittent errors from a dependent component that handles user and service provisioning.
So, after a couple of days it turns out that this is a capacity planning issue at Microsoft, and the only thing I can do is wait until it’s working again.
The good news is that I can access the data online via the portal (logon using your normal user account) and continue working. The bad news is however that this is not something you can expect from a serious provider like Microsoft L