According to a post on Reddit it seems that Exchange 2016 and Exchange 2019 on-premises are queueing email messages starting januari 1, 2022 at midnight (UTC).
Besides mail queueing you will also see EventID 1106 in the application event log stating “The FIP-FS Scan Process failed initialization. Error: 0x80004005. Error Details: Unspecified error”
This might be a bug is how the date is handles inside the scan engine, causing it to fail after midnight UTC on Januari 1, 2022 (or is it December 31, 2021).
As there is no fix from Microsoft yet, the workaround is to disable anti-malware scanning on all your Exchange servers and restart the Transport service:
CD $ExScripts .\Disable-AntiMalwareScanning.ps1 Restart-Service MSExchangeTransport
Update 1 on January 1 at 9PM GMT+1. Microsoft is aware of this issue and working on a solution. Check the Exchange team blog: https://techcommunity.microsoft.com/t5/exchange-team-blog/email-stuck-in-transport-queues/ba-p/3049447
Update 2 on January 2 at 10AM GMT+1. Microsoft has released a solution for this issue. A script can be downloaded from https://aka.ms/ResetScanEngineVersion. This will stop the services, delete the %ProgramFiles%\Microsoft\Exchange Server\V15\FIP-FS\Data\Engines\amd64\Microsoft and the %ProgramFiles%\Microsoft\Exchange Server\V15\FIP-FS\Data\Engines\metadata directories and download new scan engines. This can take a couple of minutes, but the script can be run in parallel on all your Exchange servers.
When the script has finished, check the eventlog and you should see EventID 6036 that all is well.
Although not documented, I had to reboot my Exchange servers. I’ve several other reports from people that they had to reboot too. Another thing, when you disabled the anti-malware as a workaround, you have to re-enable the anti-malware manually. You can check this using the Get-TransportAgent “malware agent” command.
It is also possible to manually update your Exchange servers, this is also documented in the Microsoft article https://techcommunity.microsoft.com/t5/exchange-team-blog/email-stuck-in-transport-queues/ba-p/3049447
One warning though….. All Exchange 2016 and 2019 servers worldwide are suffering from this issue and they all will queue messages. Queues expire after 48 hours, so when not fixed the Exchange servers will generate NDR messages on Sunday night. Worst case scenario, millions of NDRs will be generated which in turn will result in tons of helpdesk calls. If you read this, most likely you have fixed your Exchange servers and it is the Exchange environment of the intended recipients.
Let’s hope it will be quiet again for some time now 🙂
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