Tag Archives: Microsoft Online Portal

Your OneDrive has not been setup

Since mid June 2016 I’m experiencing issues with my OneDrive for Business account and my next generation OneDrive app, where an error message is raised “Your OneDrive has not been setup”, like this:

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This happens on my laptop (Windows 10) and on my Desktop PC (Windows 8.1). The strange thing is that it’s not consistent. Sometimes it works on one machine, sometimes on the other machine.

Tried resetting the OneDrive for business client using the following command:

%localappdata%\microsoft\onedrive\onedrive.exe /reset

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But this didn’t work. When starting the OneDrive for Business client without the /reset option, it starts and wants to know which library do you want to sync:

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Still no luck.

Reinstalled my laptop with Windows 10 Enterprise (April 2016 update, had to do this anyway) and joined it to Azure Active Directory. OneDrive for business worked for 24 hours, and then started again raising the error as shown in the first screenshot.

The best option however is to check the Microsoft portal (https://portal.office.com) with your tenant administrator account and check the Service Health page.

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Where it states:

Service restored – Jun 29, 2016 12:38 PM

Final Status: Redirecting requests to an alternate infrastructure remediated impact. We’ve added more capacity and have rebalanced the service to avoid recurrence of this issue.

User Impact: Users may have been unable to sign in to OneDrive for Business when using the Next Generation Sync Client, and they may receive an error which states, “Your OneDrive has not been setup”. While we were focused on remediation, users may have been able to access the service using the OneDrive for Business website as an alternative method.

Scope of Impact: A few customers reported this issue, and our analysis indicated that impact was specific to a subset of your users.

Start Time: Tuesday, June 28, 2016, at 7:05 AM UTC

End Time: Tuesday, June 28, 2016, at 11:00 PM UTC

Preliminary Root Cause: The Next Generation Sync Client was encountering intermittent errors from a dependent component that handles user and service provisioning.

So, after a couple of days it turns out that this is a capacity planning issue at Microsoft, and the only thing I can do is wait until it’s working again.

The good news is that I can access the data online via the portal (logon using your normal user account) and continue working. The bad news is however that this is not something you can expect from a serious provider like Microsoft L

Add new users in Office 365 using the Microsoft Online Portal

In my previous blogpost I explained how to add additional domains to your Office 365. In this blogpost I’ll explain how to create new users in Office 365. To add new users in Office 365 you can use the Microsoft Online Portal or Remote PowerShell, both for single users or for bulk users.

Add users using the Portal

To add new users, in the Microsoft Online Portal select Users and Active Users. Initially you will only see your default administrator account. To add a new user click the + icon.

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The Create new user account wizard will show up where you can add a First name, Last name, Display name and User name. a password will be auto-generated, but you can also select Type password to enter a new password manually. The new password will be shown on screen and it will be sent to the administrator account in your organization. Continue reading Add new users in Office 365 using the Microsoft Online Portal

Manage Domains in Office 365 step-by-step

In a previous blog post I explained how to create a new organization (tenant) in Office 365. After the initial creation there’s one (administrative) account and you can start working with that account almost immediately. For example, when you logon to https://outlook.office365.com/owa and use the credentials you entered when creating the new tenant you logon to OWA and you can start sending email, there’s not much to see though at this point 🙂

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When you send an email your email address will be admin@inframan.onmicrosoft.com, not nice but it works. Continue reading Manage Domains in Office 365 step-by-step

Create a new organization in Office 365

Creating a new organization in Office 365 is relatively easy. You need a valid domain, a unique tenant name and if you want to use it beyond the 30 days trial period a valid credit card.

Before creating (or provisioning) a new tenant you have to select the Business Plan that will match your business needs. You can find a nice overview of all Office 365 Business Plans on the Microsoft site via http://bit.ly/CompareAllO365BusinessPlans.

When you scroll down you’ll the Business Plans that have a free trial available. In this blog post I’ll focus on the Enterprise E3 plan.

When you click Free Trial at the bottom of the page you can configure a new tenant in Office 365 with a 30 days trial period. You need to enter you name, email address, telephone number and organization name as shown in the following figure.

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The next step is to create your first user ID. This will automatically the Global Administrator of your Office 365. I always recommend not using a regular user for this, but create a dedicated administrator with an appropriate name like admin or administrator.

Continue reading Create a new organization in Office 365

Shared Mailboxes in Office 365

In Exchange 2013 there are regular Mailboxes and there are Shared Mailboxes. The latter are user independent Mailboxes and have common email addresses, for example info@contoso.com or sales@contoso.com. These Mailboxes don’t have a specific user account but are mostly shared between a number of users.

The interesting part is that you don’t need a license to implement a Shared Mailbox (or a Resource Mailbox for that matter) but the users that access the Shared Mailbox need to be licensed though.

There used to be a 10 GB size limit on Shared and Resource Mailboxes, but this was changed recently (November 2014) and all Shared and Resource mailboxes are now restricted to 50GB, just as regular Mailboxes. You can check this on the Exchange Online Limits page on Technet.

Continue reading Shared Mailboxes in Office 365