Tag Archives: Office Online Server

Office Online server – Sorry there was a problem and we can’t open this document

For a current project I am working with Exchange 2019 and for OWA we want to implement Office Online Server. I did this in the past and blogged about it (Install Office Online Server 2016) so I thought it should not be a big deal.

Installed Windows 2016, installed prerequisite software, configured an SSL certificate, installed Office Online Server and created a new Office Web Apps farm.

After testing the https://fqdn/hosting/discovery and configured the organization configuration everything must be good.

When opening an attachment in OWA I do see the OOS environment, it tries to open a document and then generates this error:

“Sorry, there was a problem and we can’t open this document. If this happens again, try opening the document in Microsoft Word.”

When opening an Excel attachment, I get the following error message:
“Unable to open the file. We couldn’t find the file you wanted. It’s possible the file was renamed, moved or deleted.”

I know Office Online Server is sensitive for SSL certificates, but this was a regular Digicert certificate. Name resolution was fine as well. But the check https://fqdn/op/generate.aspx failed as well with the following (pretty useless) error:

“Server Error. We’re sorry. An error has occurred. We’ve logged the error for the server administrator.”

Unfortunately, nothing useful in the eventlog, or in the ULS logging on the Office Web Apps server. Asked colleagues, but they had only experience with Exchange 2016 and OOS.

After two days of searching, fiddling with the server, checking .NET versions (Windows 2016 comes with a newer version of .NET then required by Office Online Server), rebuilding the Office Online Server several times I realized it might be a TLS 1.2 issue. Exchange 2019 is using TLS 1.2 only by default, whereas Exchange 2016 can use multiple versions of TLS.

So, on the Windows 2016 server with OOS, I enabled strong cryptography in .NET and disabled older versions of TLS on Windows to fix the issue.

To enable strong cryptography in the .NET Framework, add the following registry key:


To disabled older versions or TLS, add the following registry keys:


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\PCT 1.0\Server]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Server]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 3.0\Server]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Server]

After rebooting the Office Online Server, it worked as expected.

Install Office Online Server 2016

In Exchange 2013 you could use the Office Web Apps server in combination with Exchange server to view attachments online, without having to download these attachments first to the local workstation. Exchange 2016 is the successor of Exchange 2013, Office Online Server (OOS) 2016 is the successor of Office Web Apps 2013.

For an optimal user experience in Outlook on the Web you want an Outlook Online Server to view attachments online. Instead of downloading the attachment to your client workstation (not ideal when working on a non-trusted workstation) you can view it in your browser, and your browser will show something like this:


So how does this work?

Continue reading Install Office Online Server 2016

Exchange 2016 – What’s new?

Now that Microsoft has Exchange Server 2016 it’s time to have a closer look at what’s new in the product. It might not be a surprise that it looks a lot like Exchange Online. Not surprisingly since Microsoft is developing Exchange for the cloud, and Exchange on-premises is just a spin-off of Exchange Online, released on a quarterly basis.

It might be blunt to say, but Exchange 2016 is nothing more than Exchange 2013 Service Pack 2, if you look at the version numbering with PowerShell (Get-ExchangeServer | Select Name,AdminDisplayVersion) you’ll see that it’s actually a minor upgrade from 15.0 (Exchange 2013) to 15.1 (Exchange 2016).

The question can be raised why a new version? It’s all about the support lifecycle, and get rid of support for Exchange Server 2007. Customers need a new version, from a support point of view or from a license point of view (software assurance).

But, back to Exchange 2016… it is a new version, and with a new version also new features are introduced and other features are deprecated or removed.
Continue reading Exchange 2016 – What’s new?